Registration

The site can be viewed without registration. Registration is required only for the use of certain functionalities of the site and is absolutely voluntary and free. To register you need to be 18 years old and fill out a registration form.

Upon successful completion of the registration, you will receive a username and password for access. Only one account can be registered with one email address.

IMPORTANT !!! By creating an account, you declare that you are at least 18 years old.

In case you do not want to register an account, you have the opportunity to shop as a guest, and the data provided in this case are processed only for the purposes of the specific order and are not stored for your next orders.

General

Only goods that the system allows to be added to the shopping cart can be purchased from the online store. All information about the goods presented on the site, including but not limited to technical characteristics, warranty conditions, method of use, etc., is provided by the manufacturer or the importer of the product, and Kulttech BG does not bear any responsibility in case of incorrect, incorrect or incorrectly presented information, incorrect information presented in a misleading way, discrepancy between the presented and the actual situation, typographical errors.

The photos of goods published on the site are illustrative. There may be a discrepancy with the actual parameters.

Prices

All prices presented on the site / online store are in Bulgarian levs and are valid only at the time of publication. Cooltech BG reserves the right to change them at any time without notice. The prices for online orders confirmed by Cooltech BG are final and are not subject to change. The prices presented on the site / online store are final and include all taxes and fees, without the price for processing, installation and delivery – indicated separately, in case such is due.

Legal Guarantee. Consumer information. Alternative dispute resolution

All goods presented on the site and / or sold in the online store have a legal guarantee for compliance of the goods with the contract of sale according to Art. 112-115 of the CPA.

The commercial guarantee does not affect the rights of consumers arising from the guarantee under Art. 112-115 of the CPA. Regardless of the commercial guarantee, the seller is responsible for the lack of compliance of the consumer goods with the contract of sale according to the guarantee under Art. 112-115 of the CPA.

Information under Art. 112-115 of the CPA

Information about the rights of the consumers, deriving from the legal guarantee under art. 112-115 of the CPA.

 Art. 112.

In case of non-compliance of the consumer goods with the sales contract, the consumer has the right to file a complaint, asking the seller to bring the product in accordance with the sales contract. In this case, the consumer can choose between repairing the product or replacing it with a new one, unless this is not possible or the choice of compensation he chooses is disproportionate to the other.

A way of compensating the consumer is considered disproportionate if its use imposes costs on the seller, which are unreasonable compared to the other way of compensation, taking into account: 1. the value of the consumer product, if there was no lack of non-compliance; 2. the significance of the non-compliance;

the possibility to offer the consumer another way of compensation that is not associated with significant inconvenience for him.

 Art. 113.

When the consumer goods do not comply with the sales contract, the seller is obliged to bring them in line with the sales contract.

The bringing of the consumer goods in accordance with the sales contract must be done within one month from the filing of the complaint by the consumer.

After the expiration of the term under par. 2 the consumer has the right to cancel the contract and to be reimbursed the amount paid or to request a reduction of the price of the consumer goods according to art. 114.

Bringing the consumer goods in line with the sales contract is free of charge for the consumer. It does not incur costs for the shipment of consumer goods or for materials and labor related to its repair, and must not suffer significant inconvenience.

The consumer may also claim compensation for damages suffered as a result of the non-compliance.

Art. 114.

In case of non-compliance of the consumer goods with the contract of sale and when the consumer is not satisfied with the resolution of the claim under Art. 113, he has the right to choose between one of the following options:

cancellation of the contract and refund of the amount paid by him;

Price Reduction.

The consumer may not claim a refund of the amount paid or a reduction in the price of the goods when the trader agrees to replace the consumer product with a new one or to repair the product within one month of filing the complaint.

Placing orders

Orders can be made only by users who have accepted the general conditions. To place an order you need to fill in the order form by following the procedure described HERE:

How to order

1. Select a product and press the “Add to cart” button
2. After pressing the “ADD TO CART” button, your “CART” opens. You see the contents of your cart.
3. If you want to buy a quantity larger than 1, fill in the “Quantity” field and wait for the amount to be renewed.
4. To continue with the order, press the “To order” button
5. At this stage the system requires registration:

5.1 If you have an existing account, click the “Sign in and pay” button

5.2 If you do not have an account, you can register by clicking the “Register” button

5.3 If you want to pay as a guest click the “Pay as a guest” button

6. Your delivery address is displayed on the screen. If you do not have one, you can enter it with the “Add address” button

6.1 After filling in your data in the appropriate fields, click the “Save” button

6.2 You can change the delivery address using the edit button

7. If you want to pick up the goods from our warehouse, press the “PICK FROM STORE” button.
8. Method of payment

8.1 Cash on delivery

8.2 Bank transfer

8.3 Payment by card

If you do not want to be issued an invoice, click the “Continue order” button

If you want to be issued an invoice to an individual, select “YES” from the drop-down menu, then select “Individual”. If you do not have invoice data added, you can add it by clicking “Add Address”. After filling in the fields, click the “Save” button

If you want the invoice to be issued to a legal entity, check “Legal entity”. If you do not have invoice data added, you can add it by clicking “Add Address”. After filling in the fields, click the “Save” button 

Payment

The price of goods ordered from the online store can be paid in one of the following ways:

Payment by bank card

Bank transfer

Please note that in some cases some of the listed methods may not be applicable. All payments are made only in Bulgarian levs. In case of payment by bank transfer, the entire amount due on the invoice must be paid within 5 working days after the issuance of the invoice; otherwise the order will be automatically canceled.

By accepting these general terms and conditions, the buyer gives his explicit and unconditional consent in all cases, except for payment by “Cash on Delivery”, including, but not limited to using the “Take out of stock” option, to pay Cooltech BG in advance, in full size, selling price of each ordered product. When using Cash on Delivery, the buyer hands over to the courier the entire amount due (including the price of the goods and the price for processing and delivery) specified in the invoice / receipt and authorizes the courier to hand it over to Cooltech BG on his behalf and for his account.

For delivery by cash on delivery: the buyer receives from the courier an invoice / receipt stating the full amount due, including the price of the goods and the price for processing and delivery. The buyer hands over to the courier the entire amount due and the payment is noted in the document certifying the delivery of the goods, and the same serves as a receipt.

IMPORTANT !!! When paying by bank transfer / bank card, you may be charged bank fees / commissions, determined unilaterally by the respective bank / financial institution.

IMPORTANT !!! Pursuant to Article 113, paragraph 4 of the VAT Act, the issuance of an invoice or correction of an already issued invoice shall be made within 5 (five) calendar days from the date of purchase. After the expiration of this term, Kulttech BG has no commitments for issuing an invoice or correction of an already issued invoice.

IMPORTANT !!! For online purchases, as well as when the price is negotiated at a discount, the use of Cooltech BG gift cards, vouchers and more. similar is not applicable.

Contract

The distance selling contract between Cooltech BG and the buyer is considered concluded after confirmation of the order by Cooltech BG. The confirmation of a distance contract concluded with Cooltech BG, including all the information under Art. 47, para. 1 of the CPA shall be made to the e-mail provided by the buyer.

Online purchase on credit

Anyone wishing to purchase goods on installment from the online store should apply for a loan to the financial institutions listed below, if the price of the online order (excluding the cost of processing and delivery) is a minimum of 500 (five hundred) ) levs.

The application is made only online by clicking on the “Buy on credit” button.

IMPORTANT !!!

The conditions for crediting (including applying for a loan, granting, interest, fees, etc.) are determined unilaterally by the respective financial institution. Cooltech BG is not a representative and does not perform intermediary activities for the benefit of any financial institution. Cooltech BG does not participate in any of the relations in connection with lending, incl. in cases of possible enforcement actions, etc. Information on financial institutions lending installments from the online store can be found at the following links:

The buyer is notified by phone from the relevant financial institution in case a change in the requested number of installments is required.

The delivery of goods purchased on installment through the online store is made within 7 days from the date on which Cooltech BG is notified by the relevant financial institution of a signed loan agreement, financing in full the relevant order.

The delivery is performed on the basis of the data (name, PIN, delivery address – business or current address), specified by the buyer in the loan agreement. Receipt of the goods is made personally by the buyer, after proving his identity by presenting an identity document, signing and handwriting his first and last name in the document certifying the delivery of the goods.

What is said in the section “Refusal of a contract and refund of the price paid” also applies to online payment on installments, except that when online purchase on installment the consumer must send all their claims for refund of the price paid directly to the financial institution , credited the online purchase, subject to contract waiver. For this purpose, the consumer sends an application to the financial institution that granted the loan, in which he indicates the bank account to which he wishes to be reimbursed the amounts claimed. In order to avoid any doubt, “Kulttech BG” Ltd. will not consider and will not satisfy any monetary claims made by consumers in cases of withdrawal from a contract for online purchase on credit.

Delivery

Delivery of goods ordered from the online store is made only to addresses in the Republic of Bulgaria. Receipt of the goods takes place only after signing a document by the buyer, certifying the acceptance. The terms of delivery of goods ordered through the online store are as follows:

1. For goods ordered up to 14 hours Bulgarian time – 72 hours, starting from the day following the day on which the order is confirmed.
2. For goods ordered after 14 hours Bulgarian time – 96 hours, starting from the day following the day on which the order is confirmed.
3. For large white goods the delivery time is up to 5 days from the day following the day on which the order is confirmed.

IMPORTANT !!!

The specified deadlines apply insofar as they do not contradict the delivery deadlines applied by the respective courier. Except for Cash on Delivery, all delivery times begin to run after the full amount due, including the price of the goods and the price for processing and delivery, has been paid.

Cooltech BG reserves the right unilaterally, without the need to inform the buyer, to extend all delivery times by up to 14 days. The goods are delivered against a signature, to the entrance of the building. In case of impossibility or difficulty of delivery in person to the consignee, the consignments shall be served as follows:

for business address – to a person with a place of work at the address, noting the name and position / department of the person who received the shipment.

for home address – of a member of the household, noting the name of the person who received the shipment and his relationship with the recipient. In case of impossibility to deliver the shipment at the first visit, not due to the fault of Kulttech BG / courier (in case no one is at the address, etc.), the person making the delivery leaves a notice indicating a contact phone number to which the recipient should call within three working days to specify a new deadline for delivery. In case of impossibility to deliver the shipment and a second visit through no fault of Kulttech BG / courier, the distance selling contract is automatically terminated, in which case, as a sanction for non-performance by the buyer, Kulttech BG withholds all paid by the buyer amounts. What has been said in the previous sentence also applies to cases where a consignee unreasonably refuses to accept a shipment. Kulttech BG / the courier is not responsible for non-fulfillment of an order in the cases when the buyer has indicated incorrect, incomplete and / or inaccurate personal 

Get it out of stock

“Take out of stock” allows the goods ordered from the online store to be received in our warehouse. The goods are received after electronic confirmation of the order, depending on availability, in one of the following ways: “Get today” or “Get from 4 to 6 working days”. To take advantage of the “Pick up from stock” option you need to: Order goods from the online store. Correctly fill in all the details of the order form, be sure to indicate the recipient of the goods. To pay the price of the goods, after which you must receive an electronic confirmation of the order from Cultech BG. The goods must be received no later than 30 (thirty) calendar days from the date of electronic confirmation of the order, receipt only during business hours of the specified in the electronically confirmed order Kulttech BG, only by the person specified as recipient, after the mandatory presentation of an identity document, order number and signing of a handover protocol.

IMPORTANT !!!

Cooltech BG is not responsible for unclaimed / unreceived goods. After the expiration of the deadline for receipt, Cooltech BG has the right to charge the storage store in the amount of BGN 5 per day for each product.

Product overview. Complaints

Upon receipt of the goods, the buyer is obliged to immediately inspect it and in case of obvious defects, the absence of any of the accompanying accessories and / or any of the documents required by Bulgarian law, immediately inform the person making the delivery. If he fails to do so, the item is considered approved, and the buyer loses the right to later claim that his goods were delivered with obvious defects, the lack of any of the accompanying accessories and / or any of the required by Bulgarian law documents. Complaints about goods purchased through the online store are made according to the rules of the CPA (only for consumers) and / or in accordance with the terms and conditions of their commercial guarantee.

Refusal of a distance contract

Pursuant to Art. 50 of the CPA, the consumer has the right to withdraw from the distance contract without stating a reason, without paying compensation or penalty and without paying any costs (except for the costs provided for in Article 54, paragraph 3 and Art. 55 of the CPA) within 14 days from the date of acceptance of the goods by the consumer or by a third party other than the carrier and specified by the consumer, or when the consumer has ordered many goods with one order, which are delivered separately – as of from the date on which the consumer or a third party other than the carrier and specified by the consumer accepts the last goods.

The right of withdrawal can be exercised only if the consumer has presented to Cooltech BG the product in its original packaging in preserved commercial form, all accessories, accessories, documents and the original receipt / invoice for the purchase.

Standard instructions for cancellation:

Right to withdraw from the distance contract. You have the right to withdraw from this contract without giving any reasons within 14 days.

The withdrawal period is 14 days from the date on which you or a third party other than the carrier and specified by you, took possession of the goods or a contract under which the consumer orders many goods in one order, which are delivered separately: the date on which you or a third party other than the carrier and specified by you entered into possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (of your name, geographical address and, if you have one, telephone number, fax and e-mail address) and of your decision to withdraw from the contract with an unequivocal statement (eg a letter sent by post, fax or e-mail). You can fill in and submit electronically the attached standard withdrawal form or other unambiguous application for withdrawal on our website (add web address). If you use this option, we will immediately send you a confirmation message on a durable medium (for example, by e-mail) confirming receipt of the refusal.

In order to comply with the withdrawal period, it is sufficient to send your notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Refusal effect. If you cancel this agreement, we will refund all payments we have received from you, including shipping costs (except for additional costs associated with your chosen shipping method other than the cheapest standard shipping method, offered by us), without undue delay and in any case not later than 14 days from the date on which you inform us of your decision to withdraw from this contract. We will make the refund using the same means of payment that you used in the original transaction, in which case this refund will not incur any costs for you. We have the right to postpone the refund until we receive the goods back or until you provide us with proof that you have sent the goods back, depending on which of the two events occurred earlier.). We expect you to send us or return the goods without undue delay and in any case no later than 14 days after the day on which you informed us of your withdrawal from this contract. You must bear the direct cost of returning the goods.

In case of exercising the right to withdraw from a distance contract, the consumer must send or return the goods to Cultech BG no later than 14 days from the date on which the consumer notified Cultech BG of his decision to withdraw from the contract. . Until the delivery of the goods to Cooltech BG, the risk of accidental loss or damage is borne entirely by the consumer.

Privacy policy

The confidentiality and security of our customers’ personal data has always been paramount to us. For this reason, we have created the current unified Privacy Policy of Kulttech BG, which covers the way we collect, use, store, disclose and delete, or in general “process” your data. The Unified Privacy Policy allows us to ensure the same high level of protection for all users of www.cooltech.bg

Your data provided during the creation of the account will be stored in a single database of Kulttech BG (“Administrator / s”) and in this regard the provision of consent to the General Terms, an integral part of which is this Privacy Policy. data, it is considered consent to the data provided in your account to be used by Cooltech BG.

Collection and use of personal data

Personal data is any information that can be used to identify a person. You may be asked for personal information each time you contact us or our partners to provide our products and services. Only in compliance with this Privacy Policy and all applicable legal provisions may the Administrator and its partners share and use this information. Your personal data are processed only on the territory of the Republic of Bulgaria, only for the term and for the purposes for which they are provided.

What personal data we collect

When you register an account, buy a product, apply for a loan, participate in a raffle, etc., we may collect various types of information, including but not limited to name, postal address, telephone number, email, preferred communication, bank card information or etc.

In cases where it is necessary to issue certain documents, such as an invoice, you may be asked for additional information in accordance with the requirements of the regulations.

We store a history of orders placed on each account registered on the site.

How we use personal data

We process your personal data in order to fulfill our obligations as a party to a contract for the sale of goods or services. We may use them periodically to send important messages such as notifications of orders placed, changes to the Terms and Conditions or other rules.

In case you have requested consent, we process your data in order to inform you at the e-mail address specified by you about current promotions and advertising activities. In certain cases, the e-mail address specified by you may be automatically included in raffles or other games organized by us at random, participation in which is not subject to purchase and / or any costs for you. Once declared, the consent may be withdrawn at any time.

In case you have agreed to participate in certain events (competition, raffle, game, etc.), we process the data provided by us to administer these activities.

The data provided when applying for a job will be used only for the purposes of selection and assessment of the suitability of the candidate for the position.

Disclosure to third parties

In some cases, in order to fulfill our obligations under contracts concluded with you or legal ones, it is necessary or we will be obliged to disclose personal data provided by you to our partners (eg transport, courier, service, installation companies, financial institutions, insurers, etc.) or before competent authorities.

Protection of personal data

The controller takes precautionary measures, including administrative, technical and physical measures, to protect your personal data from loss, theft and misuse, as well as from unauthorized access, disclosure, alteration or destruction.

When you post to forums, chat rooms or social networking services, the personal information you share is visible to other users and may be read, collected or used by them. In these cases, you are responsible for the personal information you choose to provide.

Integrity and retention of personal data

We will keep your personal data for a period necessary to fulfill the specific purpose for which they are processed, after which they will be deleted, unless a legal act requires us to keep them for a longer period.

Rights of the personal data subject

You can check the accuracy, completeness and timeliness of your personal data, as well as correct them by logging in to your account.If you wish to withdraw your consent to the processing of personal data, to request a correction, to object to their processing or to request that your data be deleted (“the right to be forgotten”), you should send a request to this effect by email to info @ cooltech.bg In order to avoid abuse, requests with the above content will be considered only if they are sent from the email used to register the account, and we reserve the right to request additional data in order to establish the identity of the applicant and the data subject. which applies.

Requests for personal data will be answered within one month, and in case of need to extend the specified period, you will be informed about the extension, as well as the reasons for the delay. We may refuse to process requests that are unreasonably repetitive or threaten the privacy of other users. In all cases, you have the right to file a complaint to the Commission for Personal Data Protection, kzld@cpdp.bg, Sofia 1592, Prof. Tsvetan Lazarov ”№ 2

Cookies

Cookies are small files of information that are stored in your internet browser or hard drive when you visit the site. Cookies allow us to improve the site so that it contains the most useful information for you. You can set your internet browser so that it does not save cookies or delete already saved cookies. If you want to take advantage of these features you should use the settings of your internet browser.

We are not responsible if your internet browser does not support the functions of controlling the use, refusal to save or delete saved cookies. If you disable the storage of cookies or delete already saved cookies, it is possible that the site will malfunction.

Miscellanious

Cooltech BG undertakes to provide only the services presented on the site in the way they are presented. All information presented on the site, including but not limited to design, availability, prices and location of goods is valid only at the time of its presentation, as Kulttech BG reserves the right to change it at any time without notice. It is the user’s responsibility to check the terms of use of the site, as well as the information provided on prices, availability, etc. in order to be informed in a timely manner in case there have been any changes. In any case, the change is effective from now on and does not affect orders confirmed by Cultech BG before its execution. In case additional approval is needed from us, it should be given; otherwise, regardless of the confirmation of the order, it will be considered invalid.

Cooltech BG is not responsible for the content and security of sites to which they refer links published on this site. Clicking on such links and using the sites to which the links refer is done entirely at your own risk and responsibility. In cases where this is necessary, the users of the site are obliged to provide correctly and completely the data required by them.

For incorrect users, access to the resources of the site and the online store will be blocked. Accounts of users who violate the terms of use of the site and online store, as well as accounts of users who use them for other purposes, will be deleted.

The provisions of the legislation in force in the Republic of Bulgaria shall apply to the issues not settled in the present general conditions. All disputes regarding the interpretation and implementation of these general terms and conditions and the interpretation and implementation of distance contracts for goods ordered from the online store will be resolved by agreement, and in case of failure, the dispute will be resolved by the competent court : at the request of consumers – according to art. 113 of the Civil Procedure Code, and in other cases, if the jurisdiction is not specified imperatively – before the competent court in Sofia, according to the rules of tribal jurisdiction under the Civil Procedure Code, namely Sofia District Court or Sofia City Court.

Update

Cooltech BG reserves the right to update these General Terms and Conditions without notice.